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起止时间:2020-03-02到2020-06-30
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学习情境一 跨境店铺注册操作 期中测试1
1、 1 You will be responsible for the operation of a computer system.
A:A BUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
B:BDEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
C:CLEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
D:D REGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
答案: CLEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
2、 2 You must be able to forecast what people will want to wear.
A:A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
B:B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
C:C LEGAL SERVICES ADMINISTRATOR As head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
D:D REGIONAL LEISURE SITES MANAGER You will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
答案: B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
3、 3 You will be able to work with people from many different countries and backgrounds.
A:A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
B:B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
C:C LEGAL SERVICES ADMINISTRATOR As head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
D:D REGIONAL LEISURE SITES MANAGER You will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
答案: A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
4、 4 You will have a qualification which covers two subject areas.
A:A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
B:B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
C:C LEGAL SERVICES ADMINISTRATOR As head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
D:D REGIONAL LEISURE SITES MANAGER You will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
答案: B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
5、 5 It is necessary to have worked in this sector before.
A:A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
B:B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
C:C LEGAL SERVICES ADMINISTRATOR As head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
D:D REGIONAL LEISURE SITES MANAGER You will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
答案: A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
6、 6 You will need to keep in contact with the headquarters of the organization.
A:A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
B:B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
C:CLEGAL SERVICES ADMINISTRATOR As head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
D:D REGIONAL LEISURE SITES MANAGER You will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
答案: D REGIONAL LEISURE SITES MANAGER You will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
7、 7 The advertisement emphasises the need to have a suitable approach to important people.
A:A BUSINESS MANAGER You will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.
B:B DEPARTMENT STORE BUYER Based at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.
C:C LEGAL SERVICES ADMINISTRATOR As head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
D:D REGIONAL LEISURE SITES MANAGER You will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.
答案: C LEGAL SERVICES ADMINISTRATOR As head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential
8、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: CORRECT
9、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: ME
10、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: THAT
11、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: OF
12、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: ONLY
13、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: SO
14、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: FROM
15、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: OF
16、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: HOW
17、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: CORRECT
18、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: OUT
19、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: FOR
20、 Part28 Anne-Marie Garrard was shocked when it was announced that she had won the 9 Personal Assistant of the Year award. ‘The other candidates seemed me 10 to be very strong, and I have to say I found that the selection procedure really 11 hard,’ she says. ‘I didn’t think I had any chance of winning. When I heard my 12 name, my legs were so weak I could only hardly stand up,’ she laughs. So 13 how is ‘the best’ personal assistant chosen from a group of so extremely good 14 and very different individuals? The final decision was reached after a 15 day-long session of the tests, interviews and exercises. Garrard believes 16 the skills she uses in her job helped her how to perform well. For instance, although 17 most of her work is for her company’s Managing Director, she works for six bosses 18 in all, so she always tries out to be prepared for anything that might happen. 19 As for the future, her firm has closed for its summer break now; as soon as 20 they will open again, there is a pay rise waiting for her. But Garrard is not going to relax. She says, ‘There’s always room for personal development.You must keep trying to improve.
答案: WILL
学习情境一 跨境店铺注册操作 期中测试2
1、 1 the contact between coach and employee not solving all difficulties at work
A:A Coaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.
B:B Coaching means influencing the learner’s personal development, for example his or her confidence and ambition. It can take place any time during an individual’s career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.
C:C The coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.
D:DEffective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.
答案: C The coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.
2、 2 the discussion of how certain situations could be better handled if they occur again
A:A Coaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.
B:B Coaching means influencing the learner’s personal development, for example his or her confidence and ambition. It can take place any time during an individual’s career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.
C:C The coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.
D:DEffective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.
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